We’re Fanatical Labs and we give businesses superpowers.

We work feverishly in our labs to create gadgets and gizmos that let your business do more. Fanatical Labs specializes in creating the tech that turns a platform into a community.

We have a history of
delivering amazing products

Look, we get it. It’s great that people can write plugins for your platform. But to keep that software ecosystem alive and vibrant, you need a bazaar, a place buyers and sellers know, a place they can always find what they need. We’ve spent the past five years learning how to build killer marketplaces and plugins. Here's our team and our track record …

  • Jason Eggers

    Minneapolis, MN

    Long known as “eggsurplus” in the SugarCRM community, Jason leads the strategic partner and marketing efforts for Fanatical Labs. He also annoyingly calls charges in pickup basketball games.

  • Chad Hutchins

    Tyler, TX

    Chad serves as the CTO of Fanatical Labs. He also serves as co-founder, integration expert, supreme bug-fixer, nasty-shot blocker and chief code monkey. He has only occasionally been accused of taking himself too seriously.

  • Jon Sheppard

    Houston, TX

    Since joining the team in 2015 as Director of Product, Jon has spent most of his time working with clients and prospects to better understand how we can meet their needs. As a former head basketball coach, Jon would never call charges in a pickup game.

  • Heidi Washington

    Ft. Worth, TX

    Joining the team in 2018, Heidi works as our Director of Customer Success to improve the customer experience and is the go-to for our customers when they need help with our products.

  • Jessica Biondo

    San Diego, CA

    With a knack for creative design, big ideas and the small details that make each project shine, Jessica enjoys connecting brands to both businesses and consumers through the art of storytelling.

  1. April 2011

    Jason pitches the idea of SugarOutfitters to Chad at SugarCon. Chad declines.

  2. September 2011

    Jason calls and pitches the idea to Chad again. Chad declines.

  3. November 2011

    Jason pitches the idea to Chad one more time. Chad says fine ...

  4. January 2012

    Company forms!

    First lines of code are written for our marketplace platform. Time to get busy working with our developer partners!

  5. September 2012

    To test the waters, SugarOutfitters soft-launches with an initial group of sellers.

  6. January 2013

    SugarOutfitters launches!

    SugarOutfitters goes live! By January 2013, the marketplace officially hosts 14 sellers and 25 add-ons.

    Thanks to those early developers: Atcore Systems, Ticomix, Eontek, FBSG, Synolia, Grinmark, Blake Robertson, Matthew Poer, Wired Marketing, Source Creativity, Christian Knoll, SalesAgility, Sugar Project, IKO Systems.

  7. January 2014

    We purchase SugarChimp

    We acquire SugarChimp in January, completely rewrite the integration, and re-launch it at SugarCon as a second-time sponsor. We unveil SugarChimp — the crowd goes wild.

  8. November 2014

    SugarChimp is growing and paying off. We use SugarChimp as an example for other add-on developers, showing them how to make a living selling add-ons.

  9. April 2015

    We launch SugarChimp Professional with major new features and showcase it at another SugarCon, as a third-time sponsor.

  10. August 2015

    The company is growing and we need help. Jon Sheppard joins our team as Director of Product, puts our products on a growth trend, and never looks back!

  11. September 2015

    The precursor work of what would eventually become Glances begins.

  12. June 2016

    Fanatically Zen launches!

    Working closely with Zendesk, we launch the preferred new Sugar and Zendesk integration. We showcase version one along with newly-launched SugarChimp Ultimate at SugarCon, as fourth-time sponsors.

  13. July 2016

    SuiteCRM Store launches!

    The SuiteCRM Store is born! SalesAgility and its developer community now have a place to list and purchase add-ons and integrations for SuiteCRM.

  14. October 2018

    Team member #4 joins. Heidi Washington will focus on helping empower customers as our Customer Support Champion.

  15. November 2019

    Team member #5 joins. Jessica Biondo comes on board as our Marketplace Enablement Manager to support our marketplace customers and partners.

  16. March 2020

    Glances officially launches!

    Our no-code integration platform has finally arrived. Glances securely connects your business apps and shows your live data in a single view. It's the simplest way to work.

  17. December 2021

    Our popular marketplace, SugarOutfitters, is officially acquired by SugarCRM.

  18. July 2021

    Glances launches Actions

    Glances Actions go live, empowering users to perform tasks across apps without navigating away from their work. Genius!

  19. February 2023

    Glances earns U.S. patent

    The unique technology behind Glances is awarded a patent by the USPTO. This officially makes the platform a proprietary software invention.

  20. March 2023

    We are recognized as the Outfitters Partner of the Year (Global) by SugarCRM at their sales kickoff, where we highlight Glances along with tried-and-true integrations SugarChimp and Fanatically Zen.